Furious Tunbridge Wells Vodafone customers still have no service after 4 days

Profile image for Rebecca_H

By Rebecca_H | Thursday, September 15, 2011, 08:19

Vodafone has been bombarded with angry messages from many Tunbridge Wellians who today find themselves still unable to use their mobile phones.

According to the Vodafone UK website, the two aerials in the local area supplying the town have a serious fault - but the company is unable to say when the problem will be resolved.

Today is the fourth consecutive day when people have been unable to use their phones.

Yvonne Trebino (@EvthingCupcakes) told Vodafone on Twitter that she was "fed up with no signal in TN3. An update on when it's going to be fixed would be nice," while @TWRrumours blasted Vodafone, saying "you are now in danger of having a mass exodus of customers with this lack of information. please keep YOUR customers informed."

Have you been affected? Have Vodafone given you any indication of when the faults will be resolved?



  • Profile image for lllIII

    Isn't it time all phone mast owners join forces so that all networks can use all masts?
    I'm sure there would always be a signal then and the companies could compete on price alone.

    By lllIII at 07:50 on 16/09/11

  • Profile image for RosHamilton

    I have twice tried to send an e-mail via the route suggested by Rebecca & just get told the service is unavailable... I wonder why!! The lack of info provided on the Vodafone forum is totally unacceptable! Would really like to know how we stand legally with regards to being tied into a contract with a company that cannot provide the service

    By RosHamilton at 20:57 on 15/09/11

  • Profile image for ArghJayEh

    Someone on vodafone's forum seems to be able to find out more than most. Check out at http://tinyurl.com/5sg4b2p

    By ArghJayEh at 19:51 on 15/09/11

  • Profile image for ashlaura

    No service in TN1 and it's 7.40 pm !!

    By ashlaura at 19:39 on 15/09/11

  • Profile image for Rebecca_H

    Sounds like you are not alone and service has indeed gone down again in TN2 according to reports on Twitter. Any other areas still affected? Grrrrr....

    By Rebecca_H at 19:35 on 15/09/11

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